Refund Policy

1. Purchases are made with the retailer

Buddy's Colouring Books uses this Website to showcase books and direct visitors to external retailer product pages. Every book page may include “Buy on Amazon” and “Buy on Lulu” buttons. When you click a button, you leave our Website and complete your purchase directly with the relevant retailer or the seller identified at its checkout.

We do not take payment, accept the order or dispatch books through this Website. We therefore cannot process or issue refunds for purchases made on Amazon or Lulu.

2. Returns, cancellations and refunds

For an order placed on Amazon, please use the order history, returns process and customer-service facilities on Amazon, and follow the terms that apply to the seller and product shown on your order.

For an order placed on Lulu, please contact Lulu through the support or order-help process identified on its website and follow the terms that apply to your purchase.

The retailer or seller that accepted your order is responsible for handling requests for cancellation, return, refund, replacement or other order remedies, subject to applicable consumer law.

3. Damaged, defective or incorrect books

If a book arrives damaged, defective, incorrect or materially different from its description, contact the retailer or seller through the order-help process as soon as possible. Keep the book and packaging and provide photographs if requested. The retailer or seller will assess the issue and explain the available remedy.

4. Your statutory rights

Your statutory rights depend on the law applicable to the purchase and the identity of the seller. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded. If you are unsure who sold the book, check the seller and order details in your retailer confirmation.

5. Questions about our Website

If you have a question about a book description, an external link or the Website itself, contact buddyscolouringbooks@gmail.com. For an order, refund or delivery issue, contact the retailer or seller with whom you placed the order.